ORGSU App Tracking is super easy to use for any individual or team event. All that’s needed are smartphones and cellular data coverage. Athletes or teams need to download the ORGSU Tracking App to their smartphones (Android or iOS) and carry the phone with them during the race. The event organizer (or timer) must distribute the access codes.

Information for athletes

  • Login codes are provided by your event organizer.
  • Ensure your battery is full and mobile data are on.
  • Switch off all Wifi/Bluetooth internet connections.
  • Allow location services on your device for the Tracking App.
  • Do not allow ‘GPS accuracy’ by Wifi or Bluetooth. Use the device only option. No scanning for Wifi or Bluetooth.

Allow Orgsu Tracking App to work in the background

Android Configuration

The below steps should work for most Android phones with Oreo (Android 8.0) or above. Some smartphone manufacturers, however, completely replace Android’s battery optimization for their own implementations. In those cases, you’ll need to consult a manufacturer-specific tutorial.

  1. Start the Settings app and find Battery Optimization in the Apps section.
  2. At the top of the screen, tap “Not Optimized” and then tap “All apps.” 
  3.  Find the Orgsu Tracking App, and tap it. In the pop-up, choose “Don’t allow” and confirm your choice by tapping “OK.”

If you do have a Samsung phone, make sure you’ve set this up as well as the above battery optimization setting to make sure Orgsu Tracking App doesn’t go to sleep. If you tell the Android OS not to optimize the battery life of an app, but not the Samsung settings, your phone may still put it to sleep.

  1. Start the Settings app and tap “Device care.” Then tap “Battery.” On the Battery page, tap “App power management.”
  2. Samsung maintains a list of apps that are never permitted to go to sleep. To see the list, tap “Apps that won’t be put to sleep.” Tap “Add apps” and add the Orgsu Tracking App by tapping it.

iOS Configuration

If you have an Apple device, please follow the following steps:

  1. When you log into the app for the first time (entering the below race credentials), in the prompt allow Locations for "Always".
  2. Then, go to Settings and locate the Orgsu Tracking App. Ensure that Mobile Data is on, Background App Refresh is on and Location is set to "Always".
  3. Ensure that your phone is fully charged before the race and turn off Power Saving Mode.

To test that your app is working correctly, go outside and log into the app with these access codes:

Race ID: L06J5XES, BIB: 999, Private Key: 123456 

These are just TEST codes. Do not use these for your race. Use the access codes your Organizer provided you with.

  • Check that your locations are displaying: Tracking service here.
  • Gathered and Sent don’t have to be exactly the same but both should be increasing with time.
  • There is no map information in the App. It only sends location data to track your race.
  • Store your phone in a plastic waterproof box.
  • Make sure the device has easy access to the sky on a forearm, or on top of your backpack.
  • Don’t worry about the phone going to sleep, the App works in the background.
  • Use the app in an event of distress. There is an SOS button to message the race organizer.
  • Log off the App after finishing the race.